Price From
£243 p/n
Description
Lubbers is a very popular stylish and contemporary holiday home in East Wittering. Sleeping 10 in 5 bedrooms its great for a large family group and is just 100 metres to the beach.
Amenities
- Bed linen
- Bath towels (not beachtowels)
- Central Heating
- Fireplace
- Garden Furniture
- Charcoal BBQ Weber and Stove fire pit
- Freeview TV
- Smart TV
- Washing machine
- Tumble dryer
- Microwave
- Dishwasher
- Board games
- Fridge/Freezer
- Coffee machine Nespresso (small original pods) & Cafetiere
- Music System Roberts Revival Bluetooth Speaker / Radio
- Books
- Childrens toys
- Hairdryer
- Iron & board
- Vacuum Cleaner
- Washing Line
- Travel cot (upon request) £10 charge (cot linen NOT supplied)
- High chair (upon request) £10 charge
132 Reviews
Cleanliness
4.7
Service and Staff
4.8
Comfort
4.8
Condition
4.8
Location
4.9
Family holiday
We all felt it was a shame that things had been cheaply done. The house was nice but with cheap furniture which meant it wasn’t as comfortable as it could have been. The floor was also filthy when we arrived. We suddenly looked at the baby after being there for 10 minutes and his babygro was black. I then had to start my holiday with hoovering and mopping and found the hoover was broken and a cheap mop which explained things.
The glasses also needed washing and some of the kitchen things which wasn’t pleasant. There were two broken bottle openers and so we bought a new one which we have left.
There is no patio area for the table and chairs and so it was on the grass which was extremely muddy, we half put it outside the kitchen door so we could use it.
A good location so just a shame that it has been done to a higher standard.
vixwilliamson
Reply from Wellies & Windbreaks
Dear Victoria
Although it is disappointing to hear that you had some concerns at Lubbers, we really do value your feedback. It is so important to us to receive guests’ comments so that we can ensure all our houses are presented to the highest standard.
Firstly with regards to the cleanliness issues. I am sorry you felt the floor in particular was not up to standard and some of the kitchen items were not clean enough. We do have a policy of sending the cleaners back in should guests raise any concerns within the first 24 hours and would definitely have done this for you. I’d like to reassure you that I have raised your concerns with the cleaners and they apologise if standards fell short. The owner has also replaced the mop and hoover (although the cleaners did bring their own equipment).
The owner was sorry to hear you felt some of the house had been done cheaply. Lubbers has been a very popular property since we started letting it in July 2022 and we have not previously had a comment to this effect. I have messaged you privately to ask for specific feedback as the owner will happily replace anything which may not be up to standard. She really does care a great deal about guests being comfortable and able to enjoy her home.
We do accept that the lack of sizable patio right outside the kitchen patio doors isn’t ideal in the winter months. Just so future guests understand, there is a path in the garden leading from the back gate and rear garden patio area to the kitchen door but the sliding doors in the kitchen only have a path width patio in front of them. This can be seen in the listing photos should anyone have any concerns.
Thank you again for your feedback Victoria we are sorry that you had some concerns during your stay. We will rectify them for future guests.
Best wishes, Amanda
Half Term Stay
A well laid out and equipped house for multi generational family .
The annex would benefit from a television. The radiator in the upstairs bathroom would not come on despite following the instructions. Hence we had cold damp towels for the duration of our stay .
Donnadarbishire
Reply from Wellies & Windbreaks
Thank you Donald and Donna for your review. As communicated in our direct correspondence about your feedback we are always so grateful for guest comments so that we can make improvements. I understand from your feedback that in fact the radiator was working, it was just you were struggling to operate it. As I said, if you had contacted us during your stay we would have offered to help.
I also acknowledge that you feel you were too harsh in your rating of the location, which you only gave because of the vacant plot opposite the house. I am grateful to you for confirming that the location is in fact very convenient for beach access and the good range of shops in the village.
Thank you for booking with Wellies & Windbreaks and we do hope we can host you again.
Amanda
Weekend Getaway with Family
My family and I enjoyed a wonderful weekend getaway at Lubbers. The house is gorgeous and well kept. We even utilised the fabulous garden room, which was extra space for the family. We had a small issue with no hot water our first morning but Amanda had this sorted out in no time at all. Customer Service is 10/10. We would definitely stay at Lubbers again and highly recommend this fabulous home. Thanks again Amanda (and Dave) for your kind assistance.
TFlet59200
Beautiful home for a family gathering in a perfect location!
What a fantastic house and a brilliant spot! Booked as a family ages 5 – 75 for the week.
Location was spot on; weather was hit and miss so we could go back and forth to the beach within moments. Also, the village shops were a stone throw away with everything you could need and more.
House was very well equipped with lots of items top of the range from The White Company towels to Dualit Toasters and Kettles, wine fridge was an added bonus, as was the room the garden.
There is a shower outside which has hot water, which was a great idea for when the dogs come back from low tide to shower off as well as the humans. As was the Utility/Boot room, made it organised when the house was full!
Decoration spot on, cleanliness, check in check out all on point.
Lots of games to play both indoors and out, we brought our own and spent a lot of time in the garden playing, we also used the BBQ a couple of times, great size for the amount of people staying.
Also, great supply of basics to get you going!
I am looking to book again next year, so that says it all.
Thank you for a great week!
kerriemitchell
Perfect place
Great location for a family get together. Enjoyed the witterings village and beautiful beaches.will be back.
katywalks
Reply from Wellies & Windbreaks
Dear Katy
Thank you for your lovely review. We are so pleased you enjoyed your stay at Lubbers and would be delighted to welcome you in the future. Best wishes, Wellies & Windbreaks team.
Very good but could be excellent!
While we really enjoyed our 4 day stay at Lubbers (the house and situation were exactly what we were looking for), there were a few things which could be improved to make it a perfect place.
Despite the confirmed early check-in, the previous occupants did not leave until early afternoon, so we were unable to get in until well after 4pm. This also meant that the cleaners did not have sufficient time to do their job and we spent another hour cleaning. We had requested the one of the twin bedrooms be made up as a double but this had not been done and supplies were missing i.e. loo rolls, bin bags and hand wash. The agency did respond the following day but it wasn’t a great start – better communucation to advise us about the check in and follow up once we were in would have avoided the above.
The house is generally well-equipped with decent facilities and nice bed linen, towels etc (plus a comfy sofa bed in the annexe). A bigger cafetiere (or more than one!) would be brilliant and some of the kitchen items would benefit from a deep clean i.e. mugs stained with tea etc. The fridge is small for a group of 8 (there is a wine fridge but only the top half actually goes down to fridge temp), the garden needs a bit of TLC and the refuse/recyling bins are too small (both full when we arrived) for a rental of that size.
Realise these are minor quibbles but all easily resolved! After all, it is meant to be a “high-quality” rental!
hatsullivan
Reply from Wellies & Windbreaks
Dear Harriet
Thank you for your review and the feedback. We really value guest comments so that we can maintain a high standard of service and property presentation. The previous guests checking out later than permitted did cause some real issues for the clean team on the day of your arrival. Whilst I fully accept this should not have impacted your holiday or permitted early arrival, I just want to take this opportunity to clarify the situation so that future guests understand the basis of your 3.7 rating.
We do try to accommodate guests requests for late check outs and early arrivals wherever possible but it can be logistically tricky as the clean teams do often need to clean multiple houses on the same day. On the day of your check in the cleaners had to leave to go and do another job when the previous guest had not checked out and whilst they did return to clean Lubbers, your early arrival time meant that they were still working when you checked in. We should have been in touch at the time to explain the situation but I hadn’t been made fully aware of the situation until I received your email. The bed not being pushed together to make a double was an unfortunate consequence of this logistics issue and I am sorry it wasn’t presented as you had requested.
With regards to the issue of limited supplies, I am glad we were able to get everything to you the morning after your arrival but am again sorry these were not in situ when you checked in. We always respond to guests concerns and requests in a timely manner but accept it would have been better if the house had been 100% ready for you upon arrival.
With regards to the fridge, there is another fridge in the annexe and I shall make sure we are clearer with guests about this going forward. There is a coffee machine but I accept some guests like a cafetiere too. We shall speak to the owners about purchasing a larger one and also will ensure all crockery is checked over and replaced where necessary.
Finally, with regards to the waste collection, the council only collect the bins on alternate weeks which can be a problem. In July and August we arrange a private collection to mitigate this and throughout the rest of the year we will always have bins emptied if required. We had had them emptied during the week prior to your stay so the previous guests must have had a lot of waste. The council collection is a Wednesday so one of the bins will have been emptied during your stay. We would have had the other emptied if there was no room for your waste had we been made aware so I apologise for the inconvenience caused to you.
On balance I am really glad you did enjoy your stay at Lubbers and it is indeed a really lovely house. The owners and Wellies & Windbreaks do work hard to maintain it as a premium property so you feedback is really valued.
Should any future guests have any concerns prior to booking I would ask that they contact Wellies & Windbreaks directly and we can answer any questions you may have about the house.
Best wishes and thank you for booking with us.
Amanda Pugh
